Thank you for shopping with Shinzan Gallery. Please read the following policy carefully before placing your order.
Returns
Every piece we offer is handmade by the artist and one of a kind. Each has its own character — the texture of the clay, the landscape of the glaze, a subtle asymmetry of form. These are the marks of the maker's hand, not flaws, and we ask that you understand and embrace them before purchasing.
We are unable to accept returns or exchanges for reasons of personal preference (for example, the piece differing from your expectations, or an order placed by mistake).
Damaged or Incorrect Items
Each piece is packed and shipped with the greatest care. In the unlikely event of one of the following, we will gladly arrange a return, exchange, or refund:
- The item arrived damaged
- An item different from the one you ordered was delivered
Please contact us within 7 days of delivery at the address below. Including a photograph showing the condition of the item will help us assist you quickly. Please note that we may be unable to accommodate requests made after this period.
Refunds
Once we have received and inspected the returned item, we will issue a refund to your original method of payment, as a rule within 7 days. Depending on your payment provider's billing cycle, the refund may take additional time to appear.
Shipping Costs
- When the fault is ours (a damaged, defective, or incorrectly shipped item): we cover the shipping cost.
- For returns of personal preference: return and reshipping costs are borne by the customer.
Contact
Shinzan Gallery
Email: info@sinzangama.com
Phone: +81-572-57-6709